Unclassified - Sylvania, OH
posted about 2 months ago
Full-time - Entry Level
Sylvania, OH
About the position
The Lead Customer Service Representative at Fifth Third Bank plays a crucial role in delivering exceptional customer service while managing daily transactions and resolving customer inquiries. This position involves exercising independent judgment, maintaining efficient operations within the financial center, and promoting good customer relations. The Lead Representative will also be responsible for training new staff and ensuring adherence to bank policies and procedures.
Responsibilities
- Develop rapport with customers and greet them by name.
- Perform financial center opening and closing duties.
- Provide cash withdrawal, check signing, transaction approvals, and manage night deposits.
- Oversee the teller line and balance ATMs and vaults.
- Process credit card applications.
- Initiate conversations with customers to uncover their needs and refer them to appropriate business partners.
- Maintain a balancing record, find and correct errors, and seek help as needed.
- Handle customer issues professionally and direct complex issues to management.
- Train and develop new and current Customer Service Representatives.
- Monitor operations behind the Customer Service Representative line and delegate work as needed.
- Act as the contact person for financial center personnel regarding Customer Service Representative activity.
Requirements
- Exceptional interpersonal, written, and verbal communication skills.
- Strong leadership skills and excellent time management.
- Problem-solving skills and the ability to interact confidently with the public.
- Minimum 1 year of banking experience.
- High School Diploma or GED equivalent.
- Strong working knowledge of banking retail policies and procedures.
- Advanced math abilities.
- Computer proficiency.
- Ability to work a flexible schedule.
- Ability to lift up to 25 pounds and stand for most of the shift.
Nice-to-haves
- Experience in training and developing staff members.
Benefits
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Paid time off and holidays.
- Tuition reimbursement for further education.
- Employee discounts on banking products.
