Lead CSR/Teller - Upper Arlington, OH - Full Time

About the position

The Lead CSR/Teller at Fifth Third Bank is responsible for providing exceptional customer service while managing complex duties associated with customer service roles. This position requires independent judgment and accountability for risk management, ensuring a positive customer experience while adhering to bank policies and procedures. The role involves deepening customer relationships, operational responsibilities, and making appropriate referrals to business partners.

Responsibilities

• Provide excellent customer service in all interactions.
• Deepen relationships with customers by listening to their needs and guiding them to appropriate financial solutions.
• Follow up on customer questions and find solutions to address issues.
• Maintain confidentiality of customer business and adhere to the Bancorp Code of Business Conduct and Ethics.
• Collaborate with the Financial Center Manager to complete monthly cash counts.
• Assist in daily office responsibilities to maintain efficient operations.
• Maintain a balancing record in line with policy and assist others as needed.
• Train newly hired Customer Service Representatives.
• Identify customer needs during interactions and refer them to Bankers and business partners as appropriate.

Requirements

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Demonstrated initiative and sound judgment in decision-making and problem resolution.
• Flexibility in scheduling.