Lead CSR/Teller - Vernon Hills, IL - Full Time

Fifth Third Bank - Vernon Hills, IL

Full-time - Entry Level

Vernon Hills, IL

Credit Intermediation and Related Activities

About the position

The Lead CSR/Teller at Fifth Third Bank is responsible for providing exceptional customer service while managing complex duties associated with customer service roles. This position requires independent judgment and accountability for risk management, ensuring a positive customer experience while adhering to bank policies and procedures. The role involves deepening customer relationships, operational responsibilities, and making appropriate referrals to business partners.

Responsibilities

• Provide excellent customer service in all interactions.
• Deepen relationships with customers by understanding their needs and guiding them to appropriate financial solutions.
• Follow up on customer inquiries and resolve issues promptly.
• Maintain confidentiality of customer information.
• Collaborate with the Financial Center Manager to complete monthly cash counts.
• Assist in daily office operations and maintain efficient workflow.
• Train newly hired Customer Service Representatives.
• Identify customer needs and refer them to Bankers and business partners for consultative conversations.
• Maintain knowledge of retail products and services offered by the bank.

Requirements

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Demonstrated initiative and sound judgment in decision-making and problem resolution.
• Flexibility in scheduling is required.