Baker Hughes - Mount Pleasant, PA

posted about 2 months ago

Full-time - Mid Level
Mount Pleasant, PA
Machinery Manufacturing

About the position

As a Lead Customer Applications Engineer (Drilling Services) at Baker Hughes, you will play a pivotal role in ensuring the successful execution of well construction and production projects. Your primary responsibility will be to manage the Job Cycle (MtJC) process, ensuring compliance and effective communication with clients. You will collaborate closely with the assigned Service Delivery Coordinator and Salesperson to fully understand the client's objectives and the commercial terms of the contract, whether it be outcome-based or line item contracts. Your expertise will be crucial in performing offset job analysis and conducting product/service-specific engineering modeling calculations to identify potential hazards and incidents associated with the application. In this role, you will work alongside various disciplines and stakeholders to ensure that all aspects of the application and the proposed products/services are thoroughly considered. You will design comprehensive job programs that include risk mitigation and contingency plans, aimed at maximizing revenue potential while ensuring future job assignments for Baker Hughes. Communication will be key, as you will need to relay any risks of not meeting client objectives through the appropriate channels. Accurate documentation of calculations, simulations, and plan revisions will be essential for visibility and audit purposes throughout the project cycles. You will also provide on-demand support in accordance with the product portfolio or on-call schedule during job execution. A critical part of your role will involve comparing the planned job against the executed job, documenting lessons learned, and developing recommendations for continuous improvement. Additionally, you will participate in incident investigations, ensuring that the entire process from job planning to execution is considered when determining root causes and corrective actions. Your insights will also contribute to product improvement opportunities, particularly for repetitive component or product failures. Lastly, you will provide sales support and product application recommendations as needed, while also handling special projects as they arise.

Responsibilities

  • Ensure compliance with the Job Cycle (MtJC) process.
  • Work with the assigned Service Delivery Coordinator/Salesperson to understand the client's well construction or production objectives and commercial terms.
  • Perform offset job analysis and product/service specific engineering modeling calculations to understand application hazards and incident potential.
  • Collaborate with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services are considered.
  • Design a job program, including risk mitigation and contingency plans, to meet client objectives and maximize revenue potential.
  • Communicate any risks of not meeting client objectives to the client using appropriate channels/processes.
  • Accurately document calculations, simulations, and plan revisions during project cycles for visibility and audit purposes.
  • Provide on-demand support in accordance with product portfolio or on-call schedule for job execution.
  • Compare job as-planned versus job as-executed, document lessons learned, and develop recommendations for improvements.
  • Work on Field Incidents related to products/services and participate in Incident Investigations as required.
  • Ensure timely incident management for fast customer issue resolution and cash collection.
  • Advise on product improvement opportunities for repetitive component/product failures.
  • Provide sales support and product application recommendations as applicable.
  • Handle special projects as required.

Requirements

  • Bachelor's degree from an accredited university or college, or a high school diploma/GED with at least 4 years of experience in the oil/gas industry.
  • 3 years of experience in Technical Support.
  • 2 years of experience in a customer-facing role.
  • 3 or more years of experience working in the oil/gas industry.
  • 1 or more years of experience working in the oil/gas field.
  • Experience with data management programs, such as Power BI or Tableau is a plus.

Nice-to-haves

  • Experience with data management programs, such as Power BI or Tableau.

Benefits

  • Contemporary work-life balance policies and wellbeing activities.
  • Comprehensive private medical care options.
  • Safety net of life insurance and disability programs.
  • Tailored financial programs.
  • Education Assistance.
  • Generous Parental Leave.
  • Mental Health resources, Virtual Therapy Programs.
  • Dependent and Partners Care.
  • Pet Insurance.
  • Eligibility to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
  • Choice of coverage options that best suit individual needs.
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