Lead Customer Experience

Saks Off 5TH - Charlotte, NC

Full-time - Mid Level

Onsite - Charlotte, NC

51-100 employees

General Merchandise Retailers

About the position

The Lead Customer Experience position at Saks OFF 5TH in Charlotte, NC, is designed for a reliable and driven individual who will oversee the delivery of exceptional customer service and the achievement of sales goals. The role involves supervising sales associates, enhancing selling and service standards, and ensuring a friendly environment for customers. The Supervisor will also be responsible for training staff, resolving customer service issues, and maintaining high operational standards within the store.

Responsibilities

• Ensure delivery of exceptional customer service and achievement of sales goals.
• Drive sales and profit by developing the selling skills of the Selling Specialists through training.
• Create a friendly environment and respond to customer needs directly or through associates.
• Resolve customer service issues and support associates in delivering exceptional service.
• Oversee store sales associates and manage day-to-day front-line supervision.
• Complete markdown processes accurately and timely according to company standards.
• Process sales transactions efficiently using the POS register system.
• Recommend and assist customers in locating merchandise based on their needs.
• Collaborate with the management team to organize marketing and promotional campaigns.
• Build rapport with customers and team to encourage repeat business.
• Maintain sales-floor standards, including cleanliness and presentation.
• Participate in training for new company programs and technologies.
• Model and coach selling behaviors to meet key performance indicators.

Requirements

• High School Diploma or equivalent required; Bachelor's degree or relevant work experience preferred.
• 1+ years of supervisory experience in a retail environment.
• Ability to drive sales and establish client relationships.
• Experience in training and coaching associates on selling behaviors.
• Flexibility to work evenings, weekends, and public holidays.

Nice-to-haves

• Experience in luxury retail environments.
• Strong problem-solving skills and creativity in approach to challenges.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Opportunities for advancement