City of McKinney (TX) - Mckinney, TX
posted 1 day ago
About the position
Working for the City of McKinney is more than just a job; it's a chance to make a meaningful impact in the lives of others. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. Join us and start making a difference today. City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.
Responsibilities
- Provides positive and enthusiastic customer service to all Pass holders and Guests through compliance with the proper Apex Centre phone etiquette by greeting members by name, exceeding their expectations with service, saying goodbye and inviting them back again the next day.
- Assists Members and Guests with program registrations and facility bookings for facility programs and services in accordance with front desk software.
- Promotes all facilities, programs and services when in contact with Members and/or Guests.
- Assists Supervisor with inventory control and concessions management.
- Assists to ensure that the financial performance of the customer service division meets budget and assist in overseeing the operations of the customer service desk, including division and departmental policies and procedures.
- Assists Supervisor with training and hiring of customer service representatives.
- Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of The Apex Centre.
- Serves as a manager on duty various days and evenings throughout the week and on weekends.
- Attends all scheduled employee meetings.
- Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc.
- Arrives to work every day, on time as scheduled.
- Exercises good interpersonal skills by gladly assisting others to accomplish the work of the organization, even if it is outside the scope of regular duties.
Requirements
- Must be at least eighteen (18) years of age.
- High school diploma or GED equivalent.
- Must obtain First Aid/CPR certification within first 30 days of hire.
- Basic computer and phone skills required.
- Basic office applications required.
Benefits
- Equal opportunity employer committed to an alcohol/drug free workplace.
