Lead Customer Service Representative

Circle K - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

10,001+ employees

Food and Beverage Retailers

About the position

The Lead Customer Service Representative plays a crucial role in delivering exceptional customer service while leading a team in a fast-paced retail environment. This position involves managing customer interactions, overseeing daily operations, and ensuring a high standard of store appearance and service. The role offers opportunities for career advancement and requires a proactive approach to problem-solving and team leadership.

Responsibilities

• Greet customers and provide excellent customer service.
• Run the register and handle cashier duties.
• Make purchase suggestions to customers.
• Lead shifts and supervise entry-level employees.
• Maintain high standards for store appearance and cleanliness.
• Interact with customers daily and work as part of a team to accomplish daily goals.
• Participate in various tasks around the store, including food program duties.

Requirements

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High School Diploma or equivalent.
• Strong communication skills and ability to engage in friendly conversation.
• Ability to work in a fast-paced environment and perform tasks quickly.

Nice-to-haves

• Motivation to advance in your career.
• Willingness to learn and have fun.

Benefits

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement
• Paid Comprehensive Training