Lead Customer Service

Spartannash Associates - Granger, IN

Full-time

Granger, IN

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

The position is responsible for providing and maintaining a high standard of customer service in the store's front-end operations. The role involves supervising and directing all front-end activities in the absence of the Customer Service Manager, ensuring that work shifts contribute to the financial best interests of the store. Additional duties include training staff, managing departmental productivity, and maintaining a clean and well-stocked department.

Responsibilities

• Accurately perform all transactions including cash, checks, debit/credit/EBT cards, and refunds.
• Ensure return-to-stock items are handled promptly, especially perishables.
• Train others to perform all department activities and functions.
• Manage selection, scheduling, and supervision of staff to meet departmental productivity levels.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive, and well-stocked department.
• Follow all PPE and Safety Guidelines and Food Safety expectations.
• May be assigned tasks in other departments based on customer experience needs.

Requirements

• High school graduate or equivalent (GED).
• Proficient in computer skills (email, spreadsheets, etc.).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.
• Ability to interpret/analyze financials and develop/manage budgets.
• Skills in delegating, directing, and implementing tasks.
• Knowledge of suggestive selling and products.
• Detail-oriented.

Benefits

• Competitive Total Rewards benefits package.