Lead Data Management Analyst- Customer Excellence Data and Analytics (CEDA)

$100,000 - $237,100/Yr

Wells Fargo - Chandler, AZ

Full-time - Mid Level

Chandler, AZ

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Lead Data Management Analyst within the Customer Excellence Data and Analytics (CEDA) team. This role focuses on leveraging data and analytics to solve business problems, enhance operational efficiency, and mitigate risks. The position is part of a strategic initiative aimed at improving customer and team member experiences through data-driven solutions and agile transformation.

Responsibilities

• Develop routine and rigor to ensure delivery of policy compliant automated solutions that adhere to all enterprise policies.
• Lead cross-functional teams to strategize, plan, and execute a variety of programs, services, and initiatives using applications such as Power Apps.
• Ensure efficiency, quality, cost-effectiveness of solutions, and pipeline management relating to assigned operations.
• Research moderately complex business, operational, and strategic initiatives that require analytical skills and knowledge of organizational strategy.
• Work independently or within a team to make recommendations for system functions by providing support and leadership.
• Assist in the planning and execution of programs and initiatives that may include risk mitigation, efficiency, and customer experience.
• Collaborate and consult with team leaders in developing project plans, policies, and procedures.
• Provide leadership in management of relationships and implementation of programs with cross-functional business partners.
• Lead project teams and mentor less experienced staff members.

Requirements

• 5+ years of Data Management, Business Analysis, Analytics, or Project Management experience.
• 4+ years of experience with analytical and Microsoft Power Platform tools (Power Apps, Power Automate, Power Query, Power BI, Tableau).

Nice-to-haves

• Power Apps development expertise.
• Knowledge of business intelligence tools such as Alteryx, SQL, and Power BI for analysis, reporting, visualization, and data-driven testing purposes.
• Experience designing and maintaining Confluence templates, JIRA boards, and sprint execution.
• Ability to identify, research and solution simple to complex business, technology and reporting requirements.
• Experience with contact center data and exploratory data evaluation.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement