Lead Deposit Operations Specialist

Tradition Capital Bank - Edina, MN

Full-time

Edina, MN

Credit Intermediation and Related Activities

About the position

The Lead Deposit Operations Specialist at Tradition Capital Bank is responsible for overseeing the Deposit Operations team, ensuring high-quality service delivery to clients, and managing complex client relationships. This role involves training and developing team members, maintaining documentation, providing client support, monitoring account activity, and collaborating across teams to enhance client experience.

Responsibilities

• Supervise the work of Deposit Operations and Electronic Payment Specialists team.
• Partner with Operations Management to develop training and development activities.
• Deliver training activities that promote growth and development for the staff.
• Compose and maintain accurate documentation for internal staff, including user guides and procedures.
• Engage in Deposit Operations phone and email accounts to provide exceptional service to clients.
• Ensure the Deposit Operations team efficiently processes requests such as checks, wire transfers, and ACH transactions.
• Monitor system/account activity to ensure data integrity and compliance with regulations.
• Support the resolution of disputes and inquiries related to payments and processes.
• Collaborate with teams to gather feedback and enhance Deposit Operations products and services.

Requirements

• Bachelor's Degree from College or University.
• 3-5 years of experience in banking with a strong understanding of ACH and electronic payments processing.
• Knowledge of bank policies, procedures, and regulations.
• Demonstrated commitment to timely, defect-free, and caring client service.
• Ability to manage increased risk/limit thresholds responsibly.
• Proficient in Microsoft Excel, Word, Outlook, and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple projects/tasks effectively.
• Demonstrate a collaborative work style and respect for others.

Nice-to-haves

• Experience in a fast-paced environment.
• Aptitude for problem solving.
• Ability to read and interpret operating and procedure manuals.
• Strong technical ability.

Benefits

• Equal Employment Opportunity and Affirmative Action employer.