Lead DevOps Engineer - Austin TX

Sprinklr • Austin, TX

404d • $134,000 - $223,000

About The Position

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. The ideal candidate will be located in Austin, TX.

Requirements

• 7+ years of DevOps experience
• BS in Computer Science or Engineering
• Experience with cloud platforms (Azure, AWS, GCP)
• Proficiency in programming and scripting languages (Python, Java)
• Experience in Unix/Linux systems administration and troubleshooting
• Experience in developing flexible, robust, and testable Infrastructure as Code modules
• Experience with CI/CD platforms for automating infrastructure, builds, tests, and releases
• Familiarity with observability tools (APM, logging, metrics)
• Experience designing operational management tools for SaaS/PaaS systems
• Proficiency with Kubernetes (AKS, EKS, GKE)
• Experience in deploying and managing highly available multi-zone Kafka, Elasticsearch, and MongoDB clusters in large-scale production environments
• Experience with FedRamp projects

Responsibilities

• Build user-friendly platforms and tools for rapid, consistent, and secure service provisioning.
• Implement cloud-native site reliability best practices.
• Write clear, maintainable, and performant code.
• Debug cloud-native distributed systems.
• Educate and influence the engineering organization on new architectural patterns.
• Provide comprehensive documentation for self-service.
• Innovate, solve complex issues and enhance system scalability and security.
• Deploy, automate, maintain, and improve backend infrastructure.
• Develop, maintain, and enhance continuous integration infrastructure and services.
• Review code and share best practices within the team.
• Participate in on-call rotations.

Benefits

• Comprehensive health plans
• Leading well-being programs
• Financial protection for employees and their families
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees