Lead developer - SQL, Kronos, Callidus, Citrix

Infosys - Midlothian, TX

Full-time - Mid Level

Midlothian, TX

10,001+ employees

Professional, Scientific, and Technical Services

About the position

Infosys is seeking a Lead Developer for IT Application Support with a strong background in Oracle PL SQL Development, Kronos, and Callidus integration support. The ideal candidate will have experience in MasterMind Business support and will be responsible for leading a team while providing application support. This role requires a deep understanding of the application functions to be supported and how they are utilized by the business. The candidate will troubleshoot application issues both from within the application and by utilizing SQL and Oracle tools. They will develop SQL/Oracle queries to retrieve requested data and compose scripts to update bulk data via SQL and Oracle. Additionally, the Lead Developer will analyze and resolve second-level support tickets, update tickets with pertinent information regarding troubleshooting progression and problem resolution, and work with software vendors to troubleshoot and resolve application issues. The position also entails maintaining the role of Production Support Lead for multiple new build releases. The candidate will communicate scope requirements to all IT groups and answer any questions they may have related to the release. They will document new batch processes and train IT Operations on those processes. The Lead Developer will assist QA with troubleshooting and resolving any defects throughout the testing process for the new builds. They will maintain a log of current production issues and be responsible for reaching out to multiple development groups on the progress of resolving these issues. Daily calls with all IT groups will be conducted to get a status on resolving production issues and to ensure everyone has a clear understanding of the issues. The role also includes providing Kronos support for login and timecard issues and creating quotas in Callidus for sales representatives. The candidate should have a desire to work in a global delivery environment and be comfortable with the demands of sitting and working at a computer for extended periods of time. Communication will be required through telephone, email, or face-to-face interactions.

Responsibilities

• Lead a team of 2 to 5 in application support and development tasks.
• Troubleshoot application issues using SQL and Oracle tools.
• Develop SQL/Oracle queries to retrieve requested data.
• Compose scripts to update bulk data via SQL and Oracle.
• Analyze and resolve second-level support tickets.
• Update tickets with pertinent information regarding troubleshooting progression and problem resolution.
• Work with software vendors to troubleshoot and resolve application issues.
• Maintain role of Production Support Lead for multiple new build releases.
• Communicate scope requirements to all IT groups and answer related questions.
• Document new batch processes and train IT Operations on those processes.
• Assist QA with troubleshooting and resolving defects during testing.
• Maintain a log of current production issues and track progress on resolutions.
• Conduct daily calls with IT groups to discuss the status of production issues.
• Provide Kronos support for login and timecard issues.
• Create quotas in Callidus for sales representatives.

Requirements

• Bachelor's degree or foreign equivalent required from an accredited institution.
• At least 4 years of experience in Information Technology.
• At least 5 years of experience with Oracle PL/SQL query development.
• At least 5 years of experience with Application support and ITSM processes.
• At least 2 years of experience leading a team.

Nice-to-haves

• Experience with MasterMind Business Application.
• Understanding of application functions and their business utilization.
• Experience in a Global delivery environment.