Lead Digital Product Manager | Digital Experience Platform

$155,600 - $272,400/Yr

ServiceNow - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Lead Digital Product Manager for the Digital Experience Platform at ServiceNow will guide the information architecture, navigation, and search digital experiences from creation through execution. This role focuses on leading a cross-functional team to enhance the digital experience on ServiceNow.com, driving customer awareness, acquisition, engagement, and retention. The position offers a unique opportunity to influence the company's go-to-market strategy and deliver a mobile-first experience.

Responsibilities

• Guide and lead the information architecture, navigation, and search digital experiences.
• Lead cross-functional teams in delivering new website information architecture.
• Develop and execute product strategies and roadmaps for key digital initiatives.
• Manage large-scale, enterprise-wide programs and projects from concept to implementation.
• Maintain and enhance reporting mechanisms for progress tracking and risk management.
• Engage in regular stakeholder communication to ensure alignment across teams.
• Role model best practices of product management to help other product managers grow.
• Influence stakeholders to deliver product/customer outcomes.

Requirements

• Experience in leading cross-functional teams for successful project delivery.
• Proven ability to develop and execute product strategies and roadmaps.
• Strong background in managing large-scale programs from concept to implementation.
• Experience in maintaining reporting mechanisms for tracking and communication.
• Excellent stakeholder communication skills.

Nice-to-haves

• Experience with AI Search and optimizations.
• Familiarity with mobile-first digital experiences.
• Knowledge of SEO and accessibility best practices.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.