Lead Digital Product Manager - Pharmacy - Hybrid

UnitedHealth Group - Eden Prairie, MN

Full-time - Senior

Eden Prairie, MN

Insurance Carriers and Related Activities

About the position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This role is a Sr. Product Manager role in a highly mature Product Management team. This role is focused on building best-in-class digital experiences for Specialty Pharmacy Patients. You will be working closely with Business, Operations, Technology, Design, Analytics, and colleagues from the Product team. You will be making Product Decisions every day, driving KPIs and goals for your product. As a Sr. Product Manager, you will define and support capabilities from specific business problems and market needs. You will drive the creation of strategic themes to define and roadmap long-running initiatives, working across multiple products to identify synergies. Acting as the liaison between Business, Engineering Teams, and project management groups, you will lead and mentor other Product Owners and Product Managers. Collaborating with functional stakeholders, you will analyze market trends, monitor operational reporting, and review operational performance against expectations to proactively identify and recommend needed product enhancements. You will work closely with Senior Leadership and a cross-functional team of Digital Product owners, Engineers, QA, Clinicians, Pharmacists, and marketers to strategize, design, and launch the product for enduring revenue growth. Your responsibilities will include prioritizing long-term and short-term product goals and managing the financials against those desired outcomes. You will define the MBOs to measure success, monitor and analyze those metrics to track progress and define prioritization. Anticipating new features across products, you will prioritize them to maximize NPS, retention, and unit growth. You will inspire stakeholders and key executives to redirect the product roadmap to meet critical business demands through the use of data and logic. Partnering closely with multiple functions including finance, operations, sales, legal, and technology, you will grow the digital business. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Responsibilities

• Defines and supports capabilities from specific business problems / market needs.
• Drives creation of strategic themes (capabilities) to define and roadmap long-running initiatives.
• Ability to work across multiple products to identify synergies.
• Acts as the liaison between Business, Engineering Teams, and project management groups.
• Leads and mentors other Product Owners & Product Managers.
• Collaborates with functional stakeholders to analyze market trends, monitor operational reporting, and review operational performance against expectations to proactively identify and recommend needed product enhancements.
• Works closely with Senior Leadership and cross-functional teams to strategize, design, and launch the product for enduring revenue growth.
• Prioritizes long-term and short-term product goals and manages the financials against those desired outcomes.
• Defines the MBOs to measure success, monitors and analyzes those metrics to track progress and define prioritization.
• Anticipates new features across products, prioritizes them to maximize NPS, retention, and unit growth.
• Inspires stakeholders and key executives to redirect the product roadmap to meet critical business demands through the use of data and logic.
• Partners closely with multiple functions including finance, operations, sales, legal, and technology to grow the digital business.

Requirements

• 10+ years of Product Owner, Product development, product strategy or equivalent work experience in Digital space.
• 5+ years of experience in Specialty, Mail order or Retail Pharmacy.
• Experience using data analytics (Adobe, PowerBI) and measurements to make business decisions and identify the most valuable product and be able to prioritize them.
• Knowledge of product development process including user story writing, feature writing and refinement, and completing UAT.
• Proven to be self-motivated and able to work with little direct supervision.
• Proven to drive results with disciplined follow-through by leveraging the metrics and measurements of the product including KPI (Key performance indicators) and MBO (Management by objectives).
• Proven effective strategic thinking and business acumen with the ability to align people, strategies and recommendations with business objectives.
• Proven ability to conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for product differentiation.

Nice-to-haves

• Digital Pharmacy experience building digital websites/portals for pharmacy services.
• Experience with software Development lifecycle.
• Proven ability of concept ideation.
• Proven ability of timeline & risk management.
• Proven ability to oversee the end-to-end product development process, from concept ideation and design to development, testing, and launch.
• Proven ability to lead and define product strategy, digital best practices, roadmap updates, milestones and challenges to stakeholders and external partners.

Benefits

• Comprehensive benefits package
• Career development opportunities
• Diversity and inclusion culture