Wells Fargo - Charlotte, NC
posted about 2 months ago
Wells Fargo is seeking a Lead Digital Product Manager to join the Small Business Digital team within the Strategy, Digital and Innovation (SDI) group. This role is pivotal in driving the evolution and implementation of key digital capabilities that will transform the small business digital experience, particularly for Small Business Lending products. The successful candidate will collaborate closely with Product Management leaders and line of business partners to lead scrum teams, ensuring the delivery of an exceptional digital customer experience for small business clients. This position requires a strong team player with excellent interpersonal and communication skills, who can thrive as an independent contributor while leveraging leadership skills to build credibility and direct matrixed resources in a fast-paced, constantly evolving environment. In this role, the Lead Digital Product Manager will lead a team responsible for developing and executing strategies aimed at increasing client digital engagement and satisfaction, particularly in the context of digitizing the lending business. This involves partnering with various stakeholders, including small business stakeholders, CSBB technology, and enterprise partners, to enable small business customers to apply digitally for various lending products. The individual will also participate in large-scale planning, review and analyze complex digital strategies, and influence the digital strategy for the business line by evaluating multiple factors, including intangibles or unprecedented factors. The role requires making informed decisions regarding digital strategy, leading a broad team of digital professionals, and strategically collaborating with peers and senior managers to resolve issues and achieve goals. Additionally, the Lead Digital Product Manager will partner with other Product Managers to refine business requirements, manage and prioritize the scrum backlog, develop acceptance criteria for user stories, and build strategies to assist clients through the digital origination channel. The individual will also be responsible for understanding and mitigating risks associated with the digital client experience, ensuring thorough documentation of controls and procedures, and acting as a liaison between stakeholders and the delivery team during planning and execution phases. A key aspect of this role is fostering a culture of talent development to meet business objectives and strategy.