Lead Engineer, Network Engineering

Intercontinental Exchange - Jacksonville, FL

Full-time

Remote - Jacksonville, FL

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work on cutting-edge technology and business challenges in the financial sector. The ICE Network Engineer provides leadership in network design, deployment, maintenance, and operational supports. The successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The Lead Network Engineer is an important role within the organization serving as a technical leader for Analysts and Engineers. The lead engineers are subject matter experts in parts of the network ecosystem enabling them to handle complex issues. The engineer is fully involved in the project work, taking ownership of large network deployments from the design phase to the implementation, documentation, and support handover. Along with having larger domain knowledge and advanced troubleshooting skills, the Lead Engineer will be looked upon as an informal trainer to Analysts and Engineers, using every encounter to share knowledge and recovery tips with Engineers, better equipping them to handle similar issues in the future. All interactions with clients, colleagues, and vendors must remain highly professional, helpful, and proactive.

Responsibilities

• Design, deploy, support and maintain mixed vendor network infrastructure
• Assist ICE staff with problem solving and escalation procedures
• Understand and follow operational policies/procedures and promote adherence to same
• Provide technical knowledge needed to ensure safe, effective, and efficient changes to the network infrastructure
• Assist with development of policies and procedures for maintaining network infrastructure
• Collaborate and work closely with all other IT teams
• Lead Incident investigations, diagnosis, and service restoration and always give priority to the resolution of incidents
• Provide consultation (trouble-shooting, designing, on-boarding, risk mitigation, operational improvement) for areas of domain strength
• Informal Trainer to Level II; ensures Level II skills are constantly growing through support and guidance
• Participation in 24/7 on-call rotation if needed

Requirements

• Advanced knowledge of Cisco, Juniper, Arista and other vendor equipment and configuration
• Advanced knowledge and experience with Routing Protocols (BGP, RIP, OSPF, etc)
• Strong experience in MPLS and Traffic Engineering
• 10+ years' experience hands on support and troubleshooting of networks
• 6+ years' experience with design and implementation on complex networks
• Understanding of network management, security and monitoring
• Excellent writing and documentation skills
• Excellent customer service attitude
• Ability to operate effectively and professionally under pressure

Nice-to-haves

• Experience working on financial and HFT networks
• Strong experience in Multicast in switched and routed networks
• Expert level network certifications: CCIE, JNCIE, etc.
• F5, Checkpoint, or Palo Alto advanced certification
• Automation and scripting experience
• Unix/Linux system administration
• Running and analyzing sniffer traces with deep TCP/IP protocol understanding
• Ability to grasp very complex architectural concepts
• In-depth hardware knowledge of switches and routers: (Internal chipsets specifications, TCAM and memory details, buffering capabilities and multicast replication details)
• Master's Degree in Computer Engineering or related field preferred but not needed

Benefits

• Work from home flexibility of one day per week