Lead Engineering Project/Program Manager (RapidScale)

$106,700 - $177,900/Yr

Cox Communications

Full-time - Manager

Remote

Broadcasting and Content Providers

About the position

The Lead Engineering Project / Program Manager at Cox Communications is responsible for driving large-scale technology and business transformation initiatives for customers. This role involves managing complex migrations, ensuring customer satisfaction through effective communication and teamwork, and leading cross-functional teams to deliver cloud solutions. The position requires a consultative approach to project management, focusing on strategic client relationships and process improvement.

Responsibilities

• Project & Program Management of RapidScale larger or strategic customer engagements
• Independently plan and execute projects with customers and internal teams
• Manage and develop strategic client relationships as a trusted advisor
• Provide consultative guidance to clients regarding strategy and achievement of desired outcomes
• Lead cross-functional teams in delivering cloud solutions for RapidScale clients
• Develop and maintain understanding of cloud technology to steer clients and direct internal teams
• Management of and reporting to project stakeholders
• Risk, assumption, dependency, issue, change, account and escalation management
• Participate in the Project Management Community at RapidScale
• Lead client and internal team meetings with thorough documentation and follow-up
• Implement process improvement for clients and RapidScale
• Assist with training of new hires on the Client Project Delivery Team

Requirements

• Bachelor's degree in a relevant field or equivalent experience
• 6 years' experience as a Project Manager, Program Manager, or Management Consultant
• Strong knowledge of delivery, relationship management, and risk identification
• Ability to thrive under pressure in a fast-moving environment
• Experience leading cross-functional teams delivering technical solutions
• Knowledge of Enterprise IT, Software Development, and Web-Based Infrastructure
• Strong organizational skills and ability to work independently
• Detail-oriented with excellent follow-through skills
• Positive attitude and strong work ethic
• Proven ability to create and improve processes while training others

Nice-to-haves

• Master's degree with 4 years' experience or Ph.D. with 1 year of experience
• Experience with large enterprise level customers
• Desire to quickly learn new technical knowledge

Benefits

• Flexible vacation with pay
• Seven paid holidays
• Up to 160 hours of paid wellness annually
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• COVID-19 vaccination leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)