Lead Escalation Manager
Ultimate Kronos Group•Santa Ana, CA
414d•$88,700 - $127,500•Hybrid
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
As an Escalation Manager (EM) in the UKG Customer Success organization, working directly with a variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex technical problems into more easily understandable terms is critical. You will deliver on our promise of Partner for Life by quarterbacking resolution of escalations through cross functional relationships that accelerate resolution and mitigate future escalations.
