Lead Field Service Engineer - Automation

GE Vernova

Full-time - Mid Level

Remote

Utilities

About the position

The Lead Field Service Engineer - Automation is responsible for ensuring the proper installation, service, and commissioning of GE automation systems in various marine environments. This role involves troubleshooting, project management, and providing technical support to customers, ensuring high levels of customer satisfaction while adhering to safety guidelines.

Responsibilities

• Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE automation systems at site locations during ship construction.
• Perform troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions.
• Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures, daily logs, etc.
• Execute on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
• Develop presentations and provide training and instruction to customers.
• Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE's, repair services, sales, and product engineering teams.
• Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services.
• Coordinate maintenance activities for the customer and planning for inspections.
• Provide support to engineering teams working on customer modernization projects.
• Provide support for the bidding process for customer modernization projects.
• Provide on-call support in response to customer calls for service.
• Complete timely service reports and other administrative requirements.
• Perform work on-board vessels within GE / Customer safety guidelines either in shipyards or offshore.
• Extended hours/overtime may be required during peak periods and emergency circumstances.
• Domestic or overseas travel to customer sites for extended periods of time.

Requirements

• Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate's Degree in Electrical Engineering or related discipline from an accredited college or university with a minimum of 2 additional years of related industry experience).
• Minimum of 5 years of field service and/or commissioning experience in a field service/commissioning environment with automation systems in a marine environment.
• Ability and willingness to travel up to 85% of the time on short notice.
• Must be physically fit to be able to board vessels offshore.
• Must be able to pass a HUET and offshore survival course which includes activities in a swimming pool.

Nice-to-haves

• Possesses leadership qualities that align with GE behaviors.
• Background in a customer-facing position within a Service environment.
• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment.
• Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications.

Benefits

• Relocation Assistance Provided
• Professional development opportunities
• Competitive compensation