Lead Field Service Engineer - Automation

GE Vernova - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

Utilities

About the position

The Field Service Engineer - Automation plays a crucial role in ensuring the successful installation, service, and commissioning of GE automation systems, particularly in marine environments. Under general guidance and minimal supervision, this position involves a wide range of engineering tasks that are essential for maintaining the technical integrity of the systems. The engineer will be responsible for troubleshooting issues during scheduled port visits or at sea, diagnosing problems, and implementing corrective actions to ensure customer satisfaction. This role requires the development of various documentation, including commissioning and maintenance procedures, as well as daily logs to track progress and issues encountered during service operations. In addition to technical responsibilities, the Field Service Engineer will take on project management duties, acting as a technical leader to resolve customer issues effectively. This includes coordinating with the customer service team, parts suppliers, and other engineering teams to identify opportunities for service enhancements and upgrades. The engineer will also provide training and presentations to customers, ensuring they are well-informed about the systems and services provided. The role may involve advising customers on recommended upgrades and service opportunities to enhance productivity and efficiency. The position requires a commitment to safety, as the engineer will perform work on-board vessels, adhering to GE and customer safety guidelines. This may involve extended hours or overtime during peak periods and emergency situations. The role also necessitates significant travel, with expectations of up to 85% travel to customer sites, both domestically and internationally, often on short notice. Overall, the Field Service Engineer - Automation is integral to the success of GE's automation systems in the marine sector, ensuring high levels of customer satisfaction and operational efficiency.

Responsibilities

• Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE automation systems at site locations during ship construction.
• Perform troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions.
• Develop requisite documentation to execute work, e.g., commissioning procedures, maintenance procedures, daily logs, etc.
• Execute on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
• Develop presentations and provide training and instruction to customers.
• Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE's, repair services, sales, and product engineering teams.
• Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services.
• Coordinate maintenance activities for the customer and planning for inspections.
• Provide support to engineering teams working on customer modernization projects.
• Provide support for the bidding process for customer modernization projects.
• Provide on-call support in response to customer calls for service.
• Complete timely service reports and other administrative requirements.
• Perform work on-board vessels within GE/Customer safety guidelines either in shipyards or offshore.
• Be prepared for extended hours/overtime during peak periods and emergency circumstances.
• Travel domestically or overseas to customer sites for extended periods of time.

Requirements

• Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate's Degree in Electrical Engineering or related discipline from an accredited college or university with a minimum of 2 additional years of related industry experience).
• Minimum of 5 years of field service and/or commissioning experience in a field service/commissioning environment with automation systems in a marine environment.
• US Citizen with the ability to achieve security clearance for Department of Defense projects.
• Ability and willingness to travel up to 85% of the time on short notice.
• Must be physically fit to be able to board vessels offshore.
• Must be able to pass a HUET and offshore survival course which includes activities in a swimming pool.

Nice-to-haves

• Possesses leadership qualities that align with GE behaviors.
• Background in a customer-facing position within a Service environment.
• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment.
• Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications.

Benefits

• Relocation Assistance Provided
• Professional development opportunities
• Challenging career paths
• Competitive compensation