Lead Field Service Engineer - Evergreen

Insight Global - Rio Rancho, NM

Full-time - Mid Level

Rio Rancho, NM

Administrative and Support Services

About the position

The Lead Field Service Engineer position at Insight Global is designed for elite candidates who possess a high level of mechanical aptitude and critical thinking skills. This role requires individuals who can effectively troubleshoot and resolve issues related to semiconductor capital equipment. Candidates will undergo a hands-on test to demonstrate their mechanical capabilities, ensuring they meet the high standards expected for this position. Clear and concise communication with customers is essential, as the role involves direct interaction and support for clients in the field. The company emphasizes the importance of creating a diverse and inclusive work environment, where employees can express their authentic selves and contribute to a collaborative culture. In this role, the Lead Field Service Engineer will be responsible for maintaining, repairing, and troubleshooting complex equipment, drawing on their extensive experience in the semiconductor industry or related fields such as avionics or military mechanics. The position also requires prior team lead experience, indicating a need for leadership skills and the ability to guide and mentor junior engineers. The ideal candidate will have a strong educational background, preferably with an associate degree or higher in electronics, engineering, or a related field, and at least eight years of relevant experience. The company is committed to equal opportunity employment and encourages candidates from diverse backgrounds to apply.

Responsibilities

• Perform maintenance, repair, and troubleshooting of semiconductor capital equipment.
• Lead and mentor a team of field service engineers.
• Communicate effectively with customers to provide clear and concise support.
• Conduct hands-on tests to demonstrate mechanical aptitude and problem-solving skills.
• Document service activities and maintain accurate records of repairs and maintenance.

Requirements

• Associate degree or higher in electronics, engineering, or a related field; Bachelor's Degree in Engineering or Technology preferred.
• 8+ years of previous experience in maintenance, repair, and troubleshooting of semiconductor capital equipment or related fields.
• Prior team lead experience is required.
• Proficient in computer skills, particularly with Excel.
• If no degree, must have a High School Diploma and a solid background of at least 15+ years in the semiconductor field.