Lead Fraud & Claims Operations Representative - Fraud Chargeback Representative
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About The Position
Wells Fargo is seeking a Lead Fraud & Claims Operations Representative - Fraud Chargeback Representative in Global Treasury Management (GTM) as part of Enterprise Functions. In this role, you will be responsible for recovering all possible funds on Commercial Credit Card Fraud claims. This involves determining if there are chargeback rights, compliance rights, and/or Liability Waiver claim rights available for each disputed transaction by utilizing Visa and MasterCard regulations. You will also be tasked with filing Unusual Activity Referrals and Operational Risk Events, supporting the performance and overall effectiveness of the team, and managing cross-group operational tasks. Your role will require you to proactively provide feedback and present ideas for improving or implementing processes and tools that ensure an efficient flow of fraud and claims operations. You will perform or guide others on complex account activity and claims, which may include high-risk and high-dollar transactions that necessitate thorough research across multiple transaction channels and products. Additionally, you will independently prioritize work and provide day-to-day leadership and mentorship for the fraud and claims team. As a Lead Representative, you will contribute to resolving control deficiencies in bank processes, procedures, and decisions that require coordination among cross-functional teams. You will also provide guidance and subject matter expertise to less experienced staff in complex situations, covering a wide range of information related to fraud and claims.
