Lead Freight Operations

Freeman - Nashville, TN

Full-time - Mid Level

Nashville, TN

Administrative and Support Services

About the position

The Lead Freight Operations role at Freeman Company is a full-time position responsible for overseeing dock labor at show sites, ensuring efficient loading and unloading operations, and providing exceptional customer service. This position requires a hands-on approach, as the lead will spend a significant amount of time performing the same tasks as the team they are leading. The role involves interaction with customers, team members, and third-party vendors to maintain high service standards while adhering to safety practices and operational procedures.

Responsibilities

• Lead dock labor at show site by assigning qualified personnel to perform work.
• Adhere to safe operations practices to reduce and control safety violations.
• Lead loading and unloading show site dock operations at show site.
• Professionally interact with customers, sales, and operations staff to provide the best customer service experience.
• Ensure that equipment and tools needed to produce the assigned show is in place and ready for use.
• Advise show lead of any additional equipment needs that may arise.
• Remove malfunctioning equipment from service and assist with the return of equipment after the assigned show is cleared.
• Ensure that labor needs have been requested and submitted.
• Follow set hours of operation and labor at show site.
• Ensure that all paperwork procedures are followed as outlined in the Freight Procedures Manual.
• Confirm that advance freight delivery to show site has been arranged.
• Ensure that job costs are kept to a minimum without sacrificing service to customers.
• Produce accurate and timely payroll forms and time cards for hours worked on assigned shows.
• Participate in corporate, branch, and freight operations training.
• Participate in and lead show site safety and customer service meetings.
• Comply with all policies and procedures set forth by Freeman.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Two years of trade show or related experience is required.
• Familiarity with Freight Procedures Manual, Freight Operations Page on the Resource, Pre-show Planning Guides, Post-show Recaps, TSS Freight Reports, Exhibitor Kit Forms, Floor Plans, Return to Warehouse Manifests, Incident Reports and Claim Forms.
• Knowledge of material handling rates, show rules and regulations, association requirements, and invoice collections.
• Must be able to pass the MVR screen.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability Insurance
• Retirement with Company Match
• Paid Time Off