Banana Republic - Garden City, NY
posted about 2 months ago
As a Lead at our Roosevelt Field location, you will play a pivotal role in supporting our management team by performing various functional tasks as assigned. Your primary responsibility will be to act as a mentor and role model to Experts and Brand Associates, guiding them in service behaviors and the execution of tasks in your areas of expertise. You will focus on leading specific processes and areas of the business, ensuring that productivity is maintained and goals are met. Collaboration with your leadership team will be essential as you teach and coach your team, driving behaviors that deliver a best-in-class experience to our customers. In this role, you will consistently treat all customers and employees with respect, contributing to a positive work environment. You will promote customer loyalty by educating customers about our loyalty programs and serve as a role model to achieve store priorities with a customer-centric focus. Engaging with customers to drive sales and service through suggestive selling will be a key part of your responsibilities. You will enhance the customer experience by utilizing all omni-channel offerings and will take action based on direction from the Service Leader, collaborating effectively with your colleagues. Additionally, you will support the Service Leader during non-peak hours and build expertise in an assigned specialized functional area. You will also be responsible for supporting the completion of work processes before or after store hours, including opening and closing the store as needed. Accountability to personal goals that contribute to overall store goals and results will be crucial in this position.