Lead Funeral Arranger (Holy Cross Mortuary)

About the position

The Lead Funeral Arranger at Holy Cross Mortuary is responsible for overseeing the day-to-day operations of the mortuary, ensuring that services are conducted in a professional and compassionate manner. This role involves coordinating with various personnel, managing resources, and providing exemplary customer service to client families during their time of need. The position requires a deep understanding of mortuary operations and the ability to maintain a positive environment that exceeds patron expectations.

Responsibilities

• Organize, coordinate, and execute mortuary activities under the supervision of the location manager.
• Manage day-to-day operations of the mortuary, ensuring compliance with guidelines and policies.
• Work closely with religious coordinators and cemetery personnel to schedule and support service activities.
• Inspect facilities and grounds to ensure they are properly maintained and secured.
• Provide customer service to client families during visitations and interments.
• Assist in caring for the deceased respectfully and professionally.
• Conduct bereavement rites and memorial ceremonies in accordance with policies and procedures.
• Assist with aftercare services for families, including documentation and information on benefits.
• Ensure adherence to all applicable licensing authorities and regulations.
• Complete and prepare all necessary documents related to services and cremations.
• Assist with general office duties and maintenance of the facility and vehicles.
• Address and resolve customer service issues promptly.
• Provide coaching and mentoring to direct reports and staff.

Requirements

• Active member of a Catholic Faith community.
• Associate or bachelor's degree in Business Administration preferred, or equivalent managerial experience.
• At least 5 years of related experience in funeral directing or business management.
• Mortuary management experience preferred.
• Bilingual in English and Spanish is a plus.
• Knowledge of mortuary operations and principles of management and supervision.
• Proficiency in Microsoft Office Suite and office technology.

Nice-to-haves

• Experience in customer service and client relations in a funeral setting.
• Familiarity with Archdiocese organization and policies.

Benefits

• Health Insurance (Medical, Dental, and Vision)
• Mental Health Services (Employee Assistance Program)
• Pension Plan
• 403B Plan
• Vacation & Sick Time
• Paid Holidays
• Employee Discount Programs (24hr Fitness, LA Fitness, Hotel Engine, Great Work Perks)
• Sign-On Bonus after 6 months of employment in good standing