Lead Guest Attendant

$38,480 - $42,640/Yr

Hotel Management And Consulting - Miami, FL

Full-time - Entry Level

Miami, FL

Professional, Scientific, and Technical Services

About the position

The Lead Guest Attendant at WoodSpring Suites in Miami, FL, is a dynamic role focused on hospitality and team development. This position involves assisting in leading operations in the absence of the General Manager, ensuring service standards are consistently exceeded, and fostering a performance-based culture within a small, efficient team of hospitality professionals.

Responsibilities

• Train and provide guidance to staff.
• Discuss staff performance discrepancies and training needs with the General Manager.
• Post checks in PMS and complete weekly labor tracker.
• Manage payment due reports and postpaid outs and receipts.
• Monitor and follow up on guest feedback and concerns.
• Suggest and sell amenities, ensuring guest and property security.
• Assign rooms to be cleaned by housekeeping and assist GM in inspecting rooms.
• Manage inventory and check property email.
• Build relationships with vendors and guests, fostering teamwork.
• Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Assist housekeeping in rooms as needed and complete laundry duties.
• Know and follow property emergency procedures.

Requirements

• Minimum of 1 year experience in hotel leadership, including front desk and back-of-house operations.
• Proficient computer skills.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.

Nice-to-haves

• Experience in hotel management and consulting.
• Knowledge of property management systems (PMS).

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance