Lead HRIS Analyst/Developer

$80,510 - $107,340/Yr

Lumen Technologies - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Telecommunications

About the position

The Lead HRIS Analyst/Developer at Lumen is responsible for developing and supporting the ServiceNow HR environment and workflows. This role involves collaborating with internal stakeholders to optimize automated processes and ensure alignment with business needs and best practices. The position requires a focus on design, configuration, development, testing, and documentation of change requests, all while adopting an Agile mindset to drive innovation across multiple HR ServiceNow modules.

Responsibilities

• Assist in building and maintaining internal ServiceNow HR technical documentation, manuals, policies, and processes
• Support periodic HR releases and platform release upgrades
• Develop ServiceNow HR integrations and process automation
• Configure and maintain ServiceNow HR environment and its associated workflows
• General support and maintenance of ServiceNow HR module, reporting, dashboards and associated workflows

Requirements

• Bachelors degree with 6+ years of overall HR experience
• ServiceNow System Developer certification
• 3-5 years' experience with ServiceNow development experience with focus on HR module and associated workflows
• Demonstrated ability with ServiceNow HR module, Case Management, Onboarding and general self service capabilities
• Experience in IT service management (ITIL V4 certification preferred)
• Ability to analyze, troubleshoot and resolve complex software application related problems
• Exceptional customer service skills

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives
• Sales compensation
• Comprehensive benefits package enhancing physical, mental, emotional and financial wellbeing