Lead Information Architect

$120,000 - $130,000/Yr

Ncci - Boca Raton, FL

Full-time - Senior

Boca Raton, FL

Construction of Buildings

About the position

The Lead Information Architect at NCCI is responsible for designing, developing, and implementing content models, architecture, maps, taxonomies, and metadata for the largest suite of workers compensation manual content in the country. This role involves collaboration with various business units to create flexible and accessible content that meets customer needs, utilizing DITA-based content model schemas and optimizing content authoring and distribution processes.

Responsibilities

• Create the information architecture for content to enable use and re-use.
• Design and implement information maps and models that integrate content into the overall structure to improve its semantic value.
• Organize and create efficient metadata models, taxonomy namespaces, and search schemas.
• Design ongoing DTD and schema development.
• Work with teams to build and architect new CCMS and CMS based solutions.
• Collaborate efficiently with teammates to identify and resolve problems.
• Work with IT on system architecture for structured content, content security, performance, and analytics.
• Recommend modifications to content workflows and operations to improve content models and structures and collaborate to implement those modifications.
• Design and develop procedures and practices used by information architects and authors to manage and troubleshoot DITA XML content transformation and publishing items.

Requirements

• A bachelor's degree and 10 years of experience with content management and/or information architecture.
• Deep understanding of XML and the Darwin Information Typing Architecture (DITA) standard and development of specializations and constraints using DTDs and XSDs.
• Knowledge of XML languages, such as XPath and XSL and Schematron and other related XML applications, for optimizing content processing, reporting, transformations, and refactoring using Oxygen XML Editor.
• Experience with CCMS tools that support DITA, especially RWS Tridion Docs.
• Strong problem-solving skills to address content management challenges and optimize workflows.
• Ability to organize publications and manage content for authoring processes using structured authoring principles and best practices of single-sourcing, content reuse, and content chunking for tools like Oxygen XML Author and Tridion Docs Collective Spaces.
• Expertise in content architecture including analyzing and developing mapping, planning, and tools strategies, including understanding of content hierarchy, defining taxonomies, and metadata for XML schemas and related CMS schemas.
• Understanding of content design and output processing, including DITA Open Toolkit, HTML, and Adobe FrameMaker Publishing Server.
• Knowledge of best practices for content management, such as workflows and versions, of technical documentation, including terminology, linking, and media management.
• Understanding of content strategy and how to align documentation efforts with business goals and content governance to ensure that all content structure, architecture, outputs, and workflows are designed, developed, tested, and implemented in alignment with the company-wide strategies.
• Excellent written and verbal communication skills to articulate complex technical concepts to non-technical stakeholders.
• Experience working with cross-functional teams, including writers, developers, and project managers to govern, develop and maintain content authoring processes, procedures, guidelines, and standards.
• Ability to influence and work with others to gain support for team initiatives.
• Demonstrated ability to balance aspirational architecture goals with near-term deliverables and advise managers regarding options to support MVP decision making and meet roadmap milestones.
• Ability to prioritize work and meet deadlines.
• Strong attention to detail.

Nice-to-haves

• Experience with additional XML applications and tools related to content management.
• Familiarity with Agile methodologies and project management tools.

Benefits

• Competitive starting base salary plus an 18% targeted annual performance bonus.
• Flexibility with work arrangements: remote or flexible hybrid options.
• Positive work environment and evolving work culture that celebrates success and honors contributions.
• Total rewards package recognized by the Gallagher Award for Best-in-Class Employers.