LEAD INFORMATION TECHNOLOGY TECHNICIAN

$73,424 - $98,384/Yr

City of Huntington Beach, CA - Huntington Beach, CA

Full-time - Mid Level

Huntington Beach, CA

About the position

The Lead Information Technology Technician plays a crucial role in the Information Services Department of the City of Huntington Beach, providing advanced technical support for network services and business processes. This position involves mentoring and training other staff while performing complex technical duties that ensure the effective functioning of the city's technology infrastructure. The technician will work on a variety of tasks including hardware and software installation, network support, and system security, contributing to the overall efficiency and reliability of city operations.

Responsibilities

• Installs, configures, tests, troubleshoots and repairs standard desktop hardware and software as well as various peripheral equipment.
• Installs and maintains complex network support equipment including routers, switches, hubs, fiber optics and other specialized LAN/WAN devices.
• Conducts inventory of hardware and software, updates and maintains database inventory system during new installations and relocations.
• Monitors various systems for abnormal situations and error messages; performs advanced troubleshooting, diagnosis and repair of malfunctioning equipment and software.
• Performs advanced information system security duties; implements network and data security standards; implements administrative and technical safeguards as needed.
• Creates and maintains network shares, printers and server monitoring devices; configures network communication devices for optimum server and network connectivity.
• Performs highest level of troubleshooting and repair of equipment.
• Performs various system quality assurance activities; tests and troubleshoots system issues using appropriate technology; executes testing plans to validate functionality and resolve issues.
• Plans, implements and monitors hardware and software upgrades, patches, security and backup/recovery processes.
• Develops and maintains technical documentation of processes, procedures and produces training materials; provides operating instructions and trains users in procedures for hardware and software use.
• Informs management of existing or potential production problems; maintains problem logs; communicates with higher-level staff regarding documentation, testing and scheduling concerns.
• In lead capacity, assigns daily work tasks, oversees the work of, and provides training to other staff members.

Requirements

• Associate's Degree in computer science, telecommunications or other closely related field.
• Five (5) years' journey-level experience installing and maintaining computer hardware and software applications and support, including one year project management experience.
• A valid California Class C driver license with an acceptable driving record required by time of appointment and throughout employment.

Benefits

• On-the-job training