Lead IT Desktop Analyst - 177636

$68,640 - $68,640/Yr

Raise - Houston, TX

Full-time - Mid Level

Houston, TX

Insurance Carriers and Related Activities

About the position

The Lead IT Desktop Analyst will oversee a team of desktop support technicians, ensuring effective IT support and project management within an oilfield client environment. This role emphasizes team leadership, technical operations, and stakeholder communication, with a focus on enhancing user satisfaction and operational efficiency.

Responsibilities

• Supervise and mentor a team of desktop support technicians at the main campus.
• Conduct regular team meetings, performance reviews, and skill development initiatives.
• Plan, coordinate, and execute IT projects, ensuring they meet time, cost, and quality expectations.
• Oversee desktop hardware and software rollouts, upgrades, and migrations, ensuring minimal disruption to business operations.
• Develop and maintain procedures for troubleshooting, maintenance, and support of all end-user devices.
• Ensure consistent desktop configurations, security compliance, and adherence to company IT standards.
• Identify and implement improvements in desktop support processes to boost efficiency and user satisfaction.
• Act as the primary point of contact between the desktop support team and key stakeholders.
• Provide regular project updates, support metrics, and ensure alignment with business objectives.
• Oversee the resolution of critical incidents, troubleshooting technical issues, and implementing root cause analysis.

Requirements

• Minimum 5+ years in IT support, with at least 2 years in a team lead or supervisory role.
• Proficiency with Microsoft Windows and Office Suite, Active Directory, remote support tools, and mobile device management (MDM) solutions.
• Experience with Service Now.
• Familiarity with project management methodologies and tools.
• Strong communication, organizational, and problem-solving skills.

Benefits

• Dental insurance
• Health insurance
• Vision insurance