Lead, IT ServicesNew

Relativity Space • Long Beach, CA

265d • $40 - $52

About The Position

At Relativity Space, we have two audacious goals: to build the next great commercial launch company with Terran R and to become America's leading force in additive manufacturing innovation. Both contribute to our long-term vision of creating humanity's industrial base on Mars, paving the way for interplanetary life to expand the possibilities of the human experience. This journey begins right on Earth - we design, build, and fly rockets to deliver customer payloads to orbit. Terran R, our medium-to-heavy lift reusable rocket, fulfills the growing demand for launch capacity, thanks to our iterative approach that accelerates design, testing, and development while minimizing costs. While our groundbreaking research and development in 3D printing pushes the boundaries of large-scale additive manufacturing. Your journey with us is more than just a job - it's an opportunity to shape the future of aerospace technology, additive manufacturing, and the human experience alongside a community of passionate, creative individuals. Join us on this extraordinary journey, as we work together to transform our vision into reality.

Requirements

• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Expert level familiarity with both PC and other end point computing hardware and software.
• Experience in managing Windows Active Directory and user access controls.
• Administrative experience with Microsoft Office 365.
• Writing and editing skills to aid in writing and updating procedural documents and documenting tickets.

Nice To Haves

• 4+ years of experience in an IT Operations role.
• 1+ years of direct or indirect leadership/mentorship of a Service Desk team.
• Advanced knowledge of Mac, Linux deployment and troubleshooting.
• Familiarity with tools such as SCCM, Imaging, ServiceNow, Jira, EDR.

Responsibilities

• Lead and grow a high-performing IT Services team focused on initiative, ownership, and delivering outstanding support to engineers and technical staff.
• Oversee daily operations by monitoring workloads, triaging tickets, and managing handoffs to ensure SLA compliance and timely resolution.
• Collaborate with the Senior Management to assess team capacity and adjust workflows to support scalability and performance.
• Mentor junior team members, offering technical guidance and encouraging knowledge sharing.
• Drive process improvements with an emphasis on IT asset lifecycle management and inventory accuracy.
• Serve as a subject matter expert, resolving complex technical issues and elevating the overall user experience.

Benefits

• Competitive salary and equity.
• Generous PTO and sick leave policy.
• Parental leave.
• Annual learning and development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing