Lead IT Systems Engineer - Federal

$94,420 - $157,370/Yr

Lumen Technologies - Dover, DE

Full-time - Mid Level

Dover, DE

Telecommunications

About the position

The MDM Support Engineer at Lumen is responsible for providing high-quality technical and configuration management support for the U.S. Army IMCOM G9 Child and Youth Services (CYS) Commercial Enterprise Network (CEN). This role involves working closely with Cisco Meraki Engineering to resolve MDM-related issues and requires the ability to obtain a Public Trust background investigation. The position supports the deployment and management of mobile devices across various geographic regions, specifically APAC and EMEA, ensuring effective asset and configuration management.

Responsibilities

• Develop and maintain enterprise configuration as it pertains to MDM within the CEN
• Work directly with Cisco Meraki Engineering to resolve issues related to MDM
• Develop and maintain a Knowledge Management portal pertaining to MDM within the CEN
• Provide asset management of CEN end user devices utilizing MDM
• Provide configuration management of CEN end user devices utilizing MDM
• Member of CEN Configuration Control Board (CCB)
• Provide regular reports to the government on MDM related data
• Provide training (as required) on MDM to CEN government personnel
• Create/design deployment guides/tutorials for CEN MDM end users
• Research and resolve MDM issues reported by CEN
• Be a subject matter expert on Cisco Meraki MDM

Requirements

• 3 years of MDM experience
• 5 years of enterprise networking engineering experience
• Understanding of OS-level operation of Mac OS X, Windows, iOS, and Android
• Superb project management, follow-through, and problem-solving/troubleshooting skills
• Subject Matter Expert level experience working with MDM solutions for iOS/OSX/Android
• Extensive knowledge and hands-on experience with Cisco network monitoring tools
• Experience with LDAP and Apple Profile Manager, and Apple Configurator
• Experience with Apple Device Enrollment Program and Volume Purchase Program
• Familiarity with Windows Imaging and OS Deployment Solutions
• Exceptional communication skills, both verbal and written
• Strong organizational skills with the ability to multi-task and set priorities
• Bachelor or Master's degree in Computer Science, Computer Engineering or equivalent experience

Nice-to-haves

• CCNP certification desired
• CCNA, CCDP, CCIE are a plus

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives
• Sales compensation
• Long-term incentives for Director and VP positions