Lead, Last Mile Operations

Rxo - Leland, NC

Full-time - Mid Level

Leland, NC

About the position

As a Lead in Last Mile Operations at RXO, you will coordinate with site leadership to support home delivery services and manage day-to-day operations. This role involves leading a team of warehouse material handlers, utilizing operational metrics for improvement, and fostering positive relationships with team members and contract carriers. You will also be responsible for training personnel and ensuring performance goals are met.

Responsibilities

• Lead a team of 15-20 warehouse material handlers to receive, pick, and process orders daily
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity
• Foster positive working relationships with warehouse team, contract carriers, and driver helpers
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, dispatchers, and warehouse personnel to meet and exceed customer expectations

Requirements

• 4 years of experience in operations
• Experience with Microsoft Office
• 2 years of experience in logistics or transportation, inventory control, and merchandise reconciliation
• Excellent verbal and written communication skills
• Strong interpersonal and leadership skills

Nice-to-haves

• Experience with Microsoft Excel
• Inventory control knowledge

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance