Lead, Learning & Development Specialist (Charlotte, NC (Hybrid) or Remote)

$90,000 - $110,000/Yr

Brighthouse Financial - Charlotte, NC

Full-time - Senior

Remote - Charlotte, NC

Insurance Carriers and Related Activities

About the position

As a Lead, Learning & Development Specialist at Brighthouse Financial, you will be responsible for creating, delivering, and managing educational materials aimed at employee growth and career development. This role requires a strong understanding of instructional design models to foster a collaborative learning environment that enhances employee engagement and retention. You will also supervise a Learning Specialist, ensuring their professional development and performance management.

Responsibilities

• Develop strong relationships with internal stakeholders to create course materials and gather feedback.
• Lead and coordinate training efforts with vendor partners to align company programming.
• Collaborate with team members to design, create, implement, and maintain training using SME-provided content.
• Perform needs and task analysis, scope projects, and evaluate existing documentation to determine appropriate training approaches.
• Create storyboards, audio, video scripts, job aids, scenarios, case studies, learning activities, online course content, and user guides using instructional design theory.
• Develop engaging quizzes, simulations, and assessments based on learning objectives.
• Manage relationships with various SMEs in a high-impact, deadline-driven environment.
• Maintain and develop course templates, models, standards, and procedures.
• Stay updated on trends and best practices in eLearning and instructional design.
• Supervise and assess direct reports, providing regular feedback and development opportunities.

Requirements

• Minimum five years of proven experience designing training.
• Bachelor's Degree or equivalent experience.
• FINRA Registration of SIE and Series 6 or willingness to obtain within 12-18 months of employment.
• In-depth understanding of instructional design models and adult learning principles.
• Facilitation skills for in-person, virtual, and hybrid training delivery.
• Strong written and verbal communication skills.
• Ability to deliver effective presentations to diverse audiences.
• Demonstrated project management skills.
• Strong understanding of annuity products and ability to educate on them.
• Advanced proficiency in Microsoft Office applications.
• Experience with authoring tools like Articulate360, Adobe Captivate, Camtasia, and Adobe Creative Suite.
• Familiarity with Learning Management Systems (LMS) and eLearning platforms.
• Knowledge of SCORM, AICC, and xAPI.
• Strong graphics skills for creating course materials and user interfaces.

Nice-to-haves

• Experience in corporate training environments.
• Familiarity with multimedia and computer-based training development.

Benefits

• Paid parental leave
• Health savings account
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Work from home
• Vision insurance
• 401(k) matching
• Life insurance