Lead Medical Assistant

Sturdy Health - Plainville, MA

Full-time - Mid Level

Plainville, MA

About the position

The Lead Medical Assistant plays a crucial role in supporting the Practice Manager or Practice Supervisor to ensure efficient patient flow and high-quality care. This position involves training and mentoring new and existing clinical team members, while also providing comprehensive care as part of a healthcare team in a non-judgmental manner.

Responsibilities

• Assist with maintaining efficient patient flow and quality care.
• Train, onboard, and support the professional development of new and existing clinical team members.
• Room patients and take vital signs.
• Perform clinical procedures and manage prescription renewals.
• Triage patient phone calls and review charts and lab test results.
• Schedule patients and respond to provider messages.
• Act as a mentor and leader for medical assistants regarding clinical and administrative questions.
• Provide backup support for the medical assistant team.
• Assist in supervising the work and performance of medical assistants, including input for performance reviews.
• Oversee and train new and existing staff in collaboration with the Practice Manager and Office Coordinator.
• Support staff with prior authorizations and referrals.
• Review, interpret, and manage clinical documentation.
• Coordinate inventory, ordering, and supply stock maintenance of medical supplies.
• Work collaboratively with office staff to improve patient outcomes.

Requirements

• Three to five years of previous experience as a Medical Assistant in a medical office.
• Command of verbal and written English.
• Positive interpersonal communication skills.
• Strong organizational, problem-solving, and leadership skills.
• Knowledge of appropriate workflow processes and ability to identify areas of opportunity.
• Experience in reviewing, processing, and routing clinical documentation.
• Knowledge and appropriate use of medical terminology.
• Familiarity with Electronic Medical Records and advanced computer skills.
• Knowledge of physician templates and ability to manage provider schedules.
• Ability to work independently and in a group setting.
• Ability to multitask and perform accurate work in a fast-paced environment.
• Medical billing and coding knowledge.

Nice-to-haves

• Graduate of a two-year accredited Medical Assistant program preferred.
• Departmental specialized training to provide care to patients within the role.

Benefits

• Equal employment opportunity employer with a commitment to diversity and inclusion.