Lead Member of Technical Staff

$153,300 - $257,400/Yr

AT&T - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Telecommunications

About the position

As a Lead Member of Technical Staff at AT&T, you will leverage advanced engineering and scientific knowledge to drive architecture, design, and development in a Research and Development environment. This role focuses on new and emerging technologies, ensuring the delivery of innovative solutions that align with the company's strategic direction. You will be responsible for overseeing complex design and engineering tasks, providing operational requirements, and leading cross-functional teams to enhance network performance and reliability.

Responsibilities

• Requires 24x7 on call from escalating organizations.
• Work primarily involves new and emerging technologies and technical architectures on projects with a status between inception and implementation/software maturity.
• Responsible for architecture, architecture design or assessment, standards, systems design, technical assessment or requirements, system development, analysis and testing of infrastructure and services that use network and systems technologies.
• Serve as subject matter expert during the continuous integration/continuous deployment cycle in a production environment focused on complex design, engineering and development.
• Provide operational requirements, review, and signoff for CTO designs.
• Design equipment and software certification testing.
• Evaluate, manage, and develop mitigation solutions for new technology introduction risks.
• Responsible for the development, testing, training and handoff of detailed methods and procedures for new technology introduction to partner implementation organizations.
• Utilize Continuous Integration/Continuous Delivery (CI/CD) pipelines for automation development to enable rapid feature deployment.
• Utilize playbooks and programming languages to create custom tools for network operations and address operational gaps.
• Develop troubleshooting guides and provide coaching/development training for new technology and designs.
• Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes.
• Resolve critical outages, evaluate failure modes, and lead root cause analysis investigations.
• Care for overall health of the end-to-end network via the development of network performance metrics; advanced data analytics; and identification, tracking and resolution of chronic issues.
• Provide technical troubleshooting and leadership skills required to recover from complex network problems in real time, directing the activities of technical resources from Tier 2, CTO, and vendors to restore service.
• Drive problem management initiatives to solve complex issues that span multiple organizations.
• Develop network automation to pro-actively identify defect signatures; define the least intrusive recovery processes; extract forensic data from network elements and apply advanced data analytic skills to identify patterns of unexpected behavior.
• Leverage data driven approach to influence business decisions to provide the best technical decisions.
• Responsible for all production equipment and software vendor management relationships ensuring objectives are met, including vendor performance feedback during contract negotiations.
• Lead cross-functional teams in support of technology insertion and root cause analysis investigations.

Requirements

• 5-8 years' experience in a relevant field.
• 5+ years' experience of extensive knowledge of server load balancing.
• 5+ years' experience in technical writing that is clear, easy to follow, and concise.
• In-depth knowledge of the OSI model.
• 5+ years' experience in operational skills on troubleshooting, command and control of outages, status updates to management while continuing troubleshooting, and developing RCAs.
• F5 certifications.
• 2+ years' experience in F5 with in-depth experience on multiple modules including LTM, GTM, AFM, and WAF.

Nice-to-haves

• 5+ years' experience in Python, AS3 (not a must), Bash, and Ansible.
• High to expert level Wireshark experience for advanced troubleshooting of packets and flows.
• Self-motivated to learn.

Benefits

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.