Lead Network Rules Technical Writer

About the position

Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Responsibilities

• Responsible for the review and development of policy content across all network Operating Regulations applicable to Issuers, Acquirers and Merchants.
• Collaborates with internal stakeholders to accurately document partner requirements for compliance.
• Works with Legal and governing bodies to approve new policy for external publication.
• Produces accurate and effective policy content in accordance with business requirements, SOPs and controls, and established network release deadlines.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
• Develop new policy content in support of business needs, ensuring policy addresses all requirements and is aligned across Discover and DCI networks and the industry, when applicable.
• Ongoing review of existing policy content to confirm content is relevant, aligned with industry when applicable, and accurate.
• Leads and/or participate in meetings with internal stakeholders, including Legal, Risk, Products, Infrastructure, Client Support, and others to develop policy content.
• Present and/or participate in client-facing forums to solicit VOC feedback as needed.
• Ensure accurate tracing of document assignments and retention of draft files and all related materials in team repositories in accordance with retention policies.
• Maintain and operate in accordance with documented procedures and controls.

Requirements

• Bachelors in Communications, English Studies, Business Administration and Management or related field.
• 4+ years in Business to business communications, policy or contract writing, technical writing, or related field.

Nice-to-haves

• Bachelors in Law.
• 4+ years in Operations or related field.
• 4+ years in Payments industry or related.

Benefits

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan