Lead Office Administrator

$41,600 - $49,920/Yr

Speak To Me - Mooresville, NC

Full-time - Mid Level

Onsite - Mooresville, NC

Administrative and Support Services

About the position

The Lead Office Administrator at Speak To Me Pediatric Therapy is a pivotal role responsible for overseeing daily operations within a pediatric clinic. This position focuses on ensuring smooth workflows, enhancing patient experiences, and leading a team of office staff and therapists. The ideal candidate will possess strong leadership skills, a passion for pediatric therapy, and the ability to foster a collaborative work environment.

Responsibilities

• Oversee the daily operations of the clinic, ensuring smooth workflow and patient satisfaction.
• Help manage office calendar for staff time off requests.
• Foster a collaborative and positive work environment focused on continuous improvement and patient-centered care.
• Drive clinic growth through patient retention and assist with community outreach.
• Coordinate with intake coordinator & billing specialist.
• Manage EMR system effectively.
• Schedule/re-schedule patient appointments.
• Manage phone calls and correspondence; answer, screen and direct inbound calls with professionalism.
• Keep patient records updated with all relevant information.
• Keep track of office supply stock and order as needed.
• Assist colleagues whenever necessary.
• Welcome clients immediately arriving to the office.
• Assist with special projects and perform any additional responsibilities requested or assigned by the owner/office manager.

Requirements

• Administrative experience in a medical setting preferred.
• Detail oriented and organized with emphasis on accuracy and completeness of tasks.
• Ability to lead others and become the go-to person for day-to-day operations.
• Must be able to work independently with minimal supervision.
• Must be able to prioritize and multi-task in a fast-paced environment.
• Proficient with Microsoft Office programs and Google Drive functions.
• Must have reliable transportation.
• Must be able to pass a background check.
• Strong verbal and written communication skills as well as ability to work in a team environment.
• Exceptional customer service skills.

Nice-to-haves

• Previous experience in pediatrics a plus but not required.
• Bilingual English/Spanish is a plus.

Benefits

• IRA Retirement with Match
• Dental insurance
• Health insurance
• Paid time off
• Training & development