Lead Office Assistant - Hospital/Clinical

Memorial Hermann - Houston, TX

Full-time - Senior

Houston, TX

Hospitals

About the position

The Lead Office Assistant at Memorial Hermann Health System is responsible for managing administrative functions within a department or general office. This role involves performing complex and diversified administrative duties, ensuring efficient operations while prioritizing safety, compassion, and quality service for patients and staff.

Responsibilities

• Manage a primary function for a department or general office.
• Orient and train employees regarding system and hospital policies and procedures.
• Direct and review the work of lower-level office clerks.
• Develop and produce reports, letters, memoranda, minutes, and other departmental correspondence.
• Maintain and update files for the area of responsibility.
• Identify and respond to problems with appropriate action and follow-up.
• Review departmental processes to seek improvement.
• Ensure safe care to patients, staff, and visitors, adhering to all policies and standards.
• Promote individual professional growth and development by meeting education and skills competency requirements.
• Support department-based goals contributing to the organization's success.
• Serve as a preceptor, mentor, and resource to less experienced staff.
• Model service standards by providing safe, caring, personalized, and efficient experiences.

Requirements

• High School Diploma or GED preferred.
• At least eight (8) years of current clerical experience.
• Advanced computer skills.
• Supervisory skills and ability to manage a function.
• Ability to perform complex and diverse administrative duties involving independent analysis and interpretation of data.