Lead, On Road Delivery Operations, RSR

Amazon - Paducah, KY

Full-time - Entry Level

Paducah, KY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Lead, On Road Delivery Operations position at Amazon involves overseeing and supporting delivery associates throughout the delivery process. This role focuses on training associates in safety and compliance, tracking delivery metrics, and ensuring adherence to operational standards. The Lead will also play a crucial role in fostering a positive work environment and maintaining high-quality customer delivery standards.

Responsibilities

• Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.
• Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
• Support standard work and safety programs.
• Train new Delivery Associates on how to drive and operate the vehicles.
• Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
• Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas.
• Promote a positive culture for Delivery Associates.
• Ensure all federal, state and local laws and requirements are being followed.
• Conduct weekly performance reviews with delivery partners.
• Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.

Requirements

• A high school or equivalent diploma
• Hold a valid and active driver's license
• 1+ year of experience delivering training both to individuals and groups
• Must be able to obtain and maintain a Driver Qualification File

Nice-to-haves

• 1+ year of team lead experience
• Experience with performance metrics and lean process improvement
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members
• Solution-oriented, analytical approach to problems
• A high bar for accuracy and detail
• Proven ability to develop strong partnerships

Benefits

• $10,000 internal launch bonus