Lead Patient Service Representative

Bon Secours - Mechanicsville, VA

Full-time - Entry Level

Mechanicsville, VA

Nursing and Residential Care Facilities

About the position

With a legacy that spans over 150 years, Bon Secours is a network dedicated to providing excellent care through exceptional people. At every level, everyone on our teams has embraced the call to provide compassionate care. Here, you can work with others who share common values and use your skills to help extend care to all of our communities. As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive. The Lead Patient Services Representative at the Neurology Clinic in Mechanicsville, VA, is responsible for ensuring the efficient operation of the Center while demonstrating its mission through professionalism in the performance of assigned duties and responsibilities. This role involves participating as a team member by performing additional assignments not directly related to the job description when the workload requires and as requested by the team leader. The representative will provide support to the Medical Review Officer for Urine Drug Screenings and will be responsible for ordering and maintaining office supplies, maintaining UDS files, prepping all OH and WC charge tickets, keying OH and WC charges, and internal transfers. All employees, if applicable, are expected to adhere to the BSHR Automobile Safety Program per policy.

Responsibilities

• Ensuring efficient operation of the Center while demonstrating its mission through professionalism in the performance of assigned duties and responsibilities.
• Participating as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by team leader.
• Providing support to the Medical Review Officer for Urine Drug Screenings.
• Ordering and maintaining office supplies.
• Maintaining UDS files.
• Prepping all OH and WC charge tickets, including CPT, Diagnosis code, doctor code, location code, etc.
• Keying OH and WC charges and internal transfers.

Requirements

• High School Degree or GED.
• Minimum one-year face-to-face customer service experience OR two years of phone customer service experience.
• Prior experience in the healthcare field or a related area is preferred but not required.
• Knowledge of medical terminology preferred but not required.
• Knowledge and ability to use Microsoft Office.
• Basic computer skills.
• 40 WPM typing skills with excellent communication and interpersonal skills.

Nice-to-haves

• Experience in a healthcare environment preferred.
• Healthcare/Medical Receptionist experience preferred.
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required.

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance