Lead Product Analyst

ZocDoc - New York City, NY

Full-time - Mid Level

Hybrid - New York City, NY

Professional, Scientific, and Technical Services

About the position

We are seeking a Lead Product Analyst to join our Product Analytics team that is embedded in Zocdoc's Product organization. As an experienced individual contributor on the Product Analytics team, you will have a chance to shape strategy for critical product areas through data and will guide product development with relevant insights based on analysis. You will be the subject matter expert on metrics and success measurement, experiment design, and visual storytelling via data. You are focused on impact, and have the skills to understand customers and promote growth. You should demonstrate curiosity, data fluency, and a collaborative work ethic. Your role will be to take ownership of generating insights and recommendations to shape our product roadmap and go-to-market strategy. You will partner closely with Product, Engineering, Design, Marketing, UX Research, Sales and Business Operations to define, prioritize and execute initiatives that drive business growth.

Responsibilities

• Providing actionable insights to help product managers understand trends, marketplace dynamics, and user behaviors
• Identifying and quantitatively sizing feature opportunities based on user insights, to inform our overall Product strategy
• Partnering with product managers to define common user paths and actions, and owning data instrumentation and architecture components
• Owning experimentation and launching design including A/B testing setup, execution, and analysis - all whilst informing product partners through clear interpretation of results
• Translating broad questions into plans for research and discovery, perform proactive data exploration, and communicate the results in a compelling way
• Partnering with the Product team to understand key business health questions, and to build a dashboard suite that will become the go-to resource for common themes and reduce time to insight
• Becoming an expert in a specific product area, handle KPI reporting used to measure the health of the business and provide critical visibility of our data to Product Managers, Engineering and other business teams
• Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, and long-term trend investigations

Requirements

• A BA/BS degree in a quantitative discipline: computer science, statistics, applied mathematics, operations research, engineering, economics, etc.
• 4+ years of work experience in process execution, business intelligence, dashboarding, reporting, or data analysis
• Fundamental understanding of predictive modeling and/or forecasting techniques
• 4+ years of experience with causal analytics and experimental design, implementation, and analysis (split tests, A/B tests, holdout tests, etc.)
• 4+ years of experience with manipulating large data sets using SQL
• 2+ years of experience with Tableau, Looker or comparable data visualization tools
• A passion to get deep into the weeds with data and understand edge cases and how to best represent them
• Experience building relationships with teammates, influencing decisions at a variety of levels and across multiple teams

Benefits

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• In office perks including: Catered lunch everyday along with snacks, Commuter Benefits, Convenient Soho location