Lead Product Manager - AI Personalization

$107,300 - $259,600/Yr

PayPal - Austin, TX

Full-time - Mid Level

Hybrid - Austin, TX

Credit Intermediation and Related Activities

About the position

The Lead Product Manager for AI Personalization at PayPal will play a crucial role in shaping the next generation of checkout experiences by leveraging AI and machine learning. This position is focused on creating personalized shopping experiences that impact over 400 million consumers and 30 million merchants globally. The role involves defining product vision, driving product strategy, and collaborating with cross-functional teams to deliver innovative solutions that enhance customer satisfaction and business outcomes.

Responsibilities

• Define and build the next generation of AI-driven experiences at PayPal.
• Drive product and platform vision and create capabilities that add value to both merchants and consumers.
• Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem.
• Collaborate cross-functionally to define personalization opportunities across the consumer journey.
• Evangelize, communicate, and influence alignment on vision, roadmap, investment needs, risks, and opportunities with cross-functional teams and leaders.
• Develop an experiments playbook to ensure constant learning and development of models and teams.
• Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders.
• Run lean experiments to learn and develop a strong point of view on how to improve KPIs.
• Define and develop core data products needed to power personalized experiences in collaboration with Data Science and Platform leadership.
• Define and measure key AI Platform performance indicators to evaluate product value, performance, and compute costs.
• Identify new opportunities based on research, industry trends, and best practices.

Requirements

• 3+ years of experience in AI Product Development
• 6+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products
• Technical and business acumen with Identity, Data Normalization, Data usage limitation, and AI-driven personalization product background
• Experience inspiring and mobilizing all levels of the organization with product vision and data-centric thinking
• Ability to navigate ambiguity and establish an iterative roadmap and experimentation culture
• Experience defining product and customer experience with high-quality business requirements and user stories
• Strong problem-solving skills and ability to remove roadblocks while collaborating across functions.

Nice-to-haves

• MBA or Masters in STEM fields
• 10+ years of experience in Product Management
• Experience in e-commerce, checkout, payments, and/or risk domain
• Demonstrated tech-savvy approach and ability to stay on top of industry trends.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance