Lead Product Manager - Customer Onboarding & Ecosystem

integralads - Chicago, IL

Full-time - Senior

Chicago, IL

About the position

The Lead Product Manager for Customer Onboarding & Ecosystem at Integral Ad Science is responsible for leading the strategy and execution of the company's core platform. This role focuses on enhancing customer onboarding, integrating with the digital advertising ecosystem, and maximizing client utilization of IAS products. The position is pivotal in maintaining IAS's leadership in ad verification and measurement, requiring a blend of strategic vision, technical expertise, and collaborative skills to drive product innovation and ensure customer satisfaction.

Responsibilities

• Develop and execute the strategic roadmap for IAS's core platform architecture, including scalable onboarding experiences, user roles, and permissions.
• Oversee the design and implementation of self-serve tools, CRM/ERP integrations, API development, and platform scalability for global advertisers and partners.
• Drive platform optimization, ensuring compliance with industry regulations, and implement security features, audit logs, and change management processes.
• Collaborate with domain teams to support unique platform requirements and smooth onboarding implementation for new features.
• Manage the infrastructure for feature releases and launch processes, while providing in-product messaging and user guidance to increase adoption and usage.
• Lead the development of KPIs, analytics, and a feedback loop to continuously improve platform performance and customer onboarding.
• Partner with sales and customer success to streamline transitions from sale to active use, and create product documentation and best practice guides.

Requirements

• Bachelor's degree in Engineering or a related field.
• 10+ years of product management experience in B2B SaaS, AdTech, or related industries, with a strong knowledge of the digital advertising ecosystem.
• Expertise in platform architecture, user management systems, and large-scale, high-performance distributed systems.
• Familiarity with RESTful APIs, SDKs, and integration patterns.
• Strong understanding of UX/UI design principles and customer journey optimization.
• Data-driven decision maker with experience in customer education and training program development.
• Excellent communication skills for conveying complex technical concepts to diverse stakeholders.
• Proven ability to manage stakeholders, drive cross-team collaboration, and align on key initiatives.