Lead Product Manager, Interoperable Digital Identity

$200,000 - $240,000/Yr

Clear - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

Waste Management and Remediation Services

About the position

The Lead Product Manager, Digital Identity at CLEAR is responsible for defining and building innovative digital identity products that enhance customer experiences. This role involves collaborating with various teams to ensure the successful delivery of products that meet the needs of millions of members globally. The ideal candidate will possess a blend of strategic thinking and execution skills, focusing on customer-centric solutions in the identity ecosystem.

Responsibilities

• Be the primary driver for emerging digital identity products at CLEAR, always working backwards from the customer.
• Drive outcomes that support both company and team level success metrics.
• Drive clarity around complex requirements while developing compelling business cases for product enhancements as the owner of the Roadmap.
• Become a Subject Matter Expert (SME) in the interoperable identity space by immersing yourself in relevant identity standards and conducting market analysis.
• Conduct site visits to build empathy with diverse customers - Staff and Members.
• Contribute to company-level strategic decisions by highlighting current and future state capabilities of the program and building buy-in with stakeholders.
• Excelling in stakeholder management and cross-functional leadership is a must.
• Be the voice of the customers.
• Collaborate with Design to map out end-to-end consumer travel journeys.
• Collaborate with Engineering counterparts to ensure delivery of products on time and within budget.
• Represent CLEAR externally with strategic business partners to drive towards a shared product vision.

Requirements

• 5+ years of experience in technology product management.
• Proven track record of delivering high-quality, innovative consumer experiences at scale, preferably in the identity space.
• Understanding of verification techniques and assurance levels for online identity proofing and presentment.
• Experience in biometrics and their use for authentication.
• Ability to drive alignment across senior executives, business and technical leads.
• Unafraid to dive deep into the details, while also still able to come up for air and see the big picture.
• Ability to create clarity and drive focus in complex and dynamic contexts.
• Outstanding written and verbal communication skills, including description of technical topics to non-technical audiences.
• Passion for learning new things and driving innovation.
• Obsession with the customer experience.
• Growth mindset: self-aware of strengths and areas to develop.

Benefits

• Comprehensive healthcare plans
• Family building benefits (fertility and adoption/surrogacy support)
• Flexible time off
• Free OneMedical memberships for you and your dependents
• 401(k) retirement plan with employer match
• Stipend and reimbursement programs for learning & development
• Meals and snacks in the office
• Annual bonuses and commission opportunities
• Restricted Stock Units