Lead Product Manager Mobile

About the position

As a Lead Product Manager for the fast growing Cox Mobile residential offering, the candidate provides continuous and visible leadership for current product performance and future development and go to market plans. You will be accountable for and serve as the authority on all aspects of the product portfolio lifecycle that impacts hundreds of thousands of Cox Mobile customers. This includes defining simple and intuitive offers, authoring business case, strategic product vision, product requirements, advocating for customer experience, define and coordinate launch activities, define and manage financial and operating metrics, enhancement priorities and product roadmaps. You will be recognized as the top subject matter expert on a portfolio of products. May be responsible for product program(s) that involve single to multi-year plans. Develops or provides guidance to develop innovative solutions to highly complex matters. Provides influence and leadership to cross-functional teams and other stakeholders on ideas and solutions that impact industry and/or corporate results. Provides mentorship and guidance to team members and associates.

Responsibilities

• Accountable for the completion of the full product development lifecycle and successful market launch.
• Accountable for the achievement of business objectives through planning, resourcing, monitoring accuracy of work, etc.
• Serves as champion for product initiatives to obtain necessary cross-functional support and sponsorship.
• Exhibits leadership with respect to project development, team interactions, business insights and product management.
• Partners with the Markets, Sales, Service, Marketing, Finance, Customer Experience to generate business insights and create business cases which can guide product solutions.
• Identifies customer expectations and unmet needs with product and services to innovate and create solutions that address gaps and create a delightful customer experience.
• Directs product features from ideation through development, testing and go-to-market.
• Builds a strong partnership with the Technology organization.
• Understands the Technical design and is accountable and responsible for creation of business requirements.
• Analyzes customer, business and product performance metrics and interpret underlying drivers to translate into data-based recommendations.
• Develops product family strategic vision; translates vision into clear and defined business requirements.
• Drives the development of business cases which define the product value proposition.
• Creates, sustain and optimizes operational practices and procedures to drive efficiencies.
• Monitors developments within the industry, vendor community and technology trends.
• Contributes to recommendations to management regarding facilities, personnel, and funds required to carry out product programs.

Requirements

• Bachelor's degree in a related discipline (e.g. Technology, Marketing, Process Improvement, etc.) and 6 years of experience in a related field.
• Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization.
• Demonstrate strong technical and market knowledge.

Nice-to-haves

• Experience in telecommunications or high-tech environment
• Technical understanding within the wireless industry and mobile consumer electronics
• Agile product development
• Design Thinking, Customer Market Research, A/B Testing, Customer Experience Testing
• Embedding Artificial Intelligence into products/offerings

Benefits

• 401(k) with a generous company match
• Comprehensive healthcare, life, and disability benefits
• Adoption assistance
• Pet insurance
• Discounts on travel and cars
• Flexible vacation with pay
• Paid holidays throughout the calendar year
• Paid wellness annually for their own wellness or that of family members
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave