Lead Product Manager- Technical

Mastercard - O'Fallon, MO

Part-time - Mid Level

O'Fallon, MO

Credit Intermediation and Related Activities

About the position

The Lead Product Manager - Technical is a pivotal role focused on developing and guiding product roadmaps to enhance MasterCard's platform offerings. This position involves collaborating with cross-functional teams to translate business needs into actionable product features, ensuring a seamless customer experience while driving innovation and strategic growth.

Responsibilities

• Develop inspiring platform/product visions based on business needs and market opportunities.
• Decompose business requirements into features and functions that drive the platform/product roadmap using the Working Backwards method.
• Collaborate with Technical Program Managers, Developers, UX designers, and internal customers to define business requirements.
• Collect and share user stories with engineering teams.
• Act as the voice of the business customer and be accountable for platform services.
• Own the working backwards document and vision for feature releases.
• Identify gaps and charter new platform capabilities as required.
• Utilize research, user studies, metrics, and competitive analysis to inform platform product needs.
• Compare features for competitive review to inform prioritization within a platform product release.
• Identify innovations or perform test and learn experiments to enhance platform product value.
• Participate in customer research to inform platform product feature needs.
• Contribute quarterly input for the platform product portfolio and roadmap.
• Make trade-off decisions on platform product features.
• Use runtime metrics as feedback to balance priorities against new feature requests.
• Exhibit expertise within platform feature areas and coordinate with interdependent teams.
• Digest business customer requirements and platform requirements for feature sets.
• Monitor feature development and review product demos against acceptance criteria.
• Prepare launches and monitor platform performance, adoption, and operational health for feature sets.
• Align with GTM plans for feature sets and identify issues that may delay delivery.
• Support post-launch reviews and ensure feedback is reincorporated into features.
• Work with internal teams to identify, classify, and prioritize customer issues at the feature level.
• Develop and implement new metrics and work with development teams to create monitoring reports.
• Identify and research anomalous performance and escalate findings to senior management.
• Coordinate internal forums to identify feature-level development opportunities.
• Manage product documentation and enable self-service support.
• Identify feature risks from business and customer feedback and share with senior leadership.
• Establish a network within the organization and begin building internal and external networks.
• Mentor team members.

Requirements

• Strong experience in product development or engineering.
• Ability to read code (Java) and collaborate with designers and architects.
• Demonstrated experience in building organizational relationships and influencing teams.
• Sound technical and business judgment.
• Experience with AI/ML, Distributed Systems, and Microservices is a plus.
• BS/MBA in a related discipline.

Nice-to-haves

• Experience with AI/ML technologies.
• Familiarity with Distributed Systems and Microservices architecture.

Benefits

• Medical, prescription drug, dental, and vision insurance.
• Disability and life insurance.
• Flexible spending account and health savings account.
• 16 weeks new parent leave.
• Up to 20 paid days bereavement leave.
• 10 annual paid sick days.
• 10 or more annual paid vacation days based on level.
• 5 personal days.
• 10 annual paid U.S. observed holidays.
• 401k with a best-in-class company match.
• Deferred compensation for eligible roles.
• Fitness reimbursement or on-site fitness facilities.
• Eligibility for tuition reimbursement.
• Gender-inclusive benefits.