Lead Product Manager

$107,700 - $161,600/Yr

Sun Life Financial - Wellesley, MA

Full-time - Mid Level

Wellesley, MA

10,001+ employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Lead Product Manager will be a key member of the Product team, responsible for collaborating with Engineers, business stakeholders, Benefit Platforms teams, and UX designers to deliver exceptional API and data exchange solutions for clients. This role involves defining client problems, representing customer voices, and leading a team through the product development lifecycle, ensuring that solutions meet client needs and align with business objectives.

Responsibilities

• Help define the problems our clients are facing and what's needed to best deliver API solutions for them
• Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing
• Translate technical requirements for API development and delivery to key stakeholders
• Lead a team of Engineers through backlog grooming, planning and estimation, and ongoing development by thoughtfully balancing customer needs with engineering capacity
• Maintain a prioritized and groomed product backlog that supports the company's partner integration strategy
• Author feature briefs and user stories, conduct acceptance testing and create detailed release notes and wiki-based product documentation
• Work hand in hand with the UX design team to create amazing user experiences and collaborate with Product Marketing to plan release dates and effectively communicate the value proposition of new connectivity and data exchange features for go-to-market
• Work in conjunction with the technical support team to triage and assess production issues, perform impact analysis, and provide support to the Engineering and Benefit Platform teams to bring issues to resolution
• Partner with Implementation teams during pilots for successful delivery of APIs
• Ensure Benefit Platform teams and clients are fully equipped for future onboarding of clients
• Partner with Ben Tech Integration team and Platforms for full end-to-end API delivery
• Communicate and reinforce the client experience and value of solution delivery
• Contribute to the definition, data collection, and analysis of data for KPIs and product metrics
• Be flexible and able to take on and master new topic areas quickly, run with project assignments independently, but know when to ask questions
• Be a team player with a strong work ethic and a desire to succeed

Requirements

• Four or more years of professional experience working in a product-related role
• An understanding of enrollment within the Group Benefits space
• Bachelor's or master's degree in business management or technical field is preferred
• An agile development practitioner with strong experience using tools such as Jira and Confluence to create user stories and author product requirements and documentation
• Collaborative in your approach, appropriately engaging team members to accomplish your objectives
• Flexible to work in a fast-paced, dynamic environment in a professional and timely manner
• Ability to build solid relationships with clients and vendors and partner on delivery of solutions
• Excellent verbal, presentation, and written communication skills

Benefits

• Excellent benefits and wellness programs to support mental, physical and financial well-being
• Generous vacation and sick time
• Market-leading paid family, parental and adoption leave
• Partially-paid sabbatical program
• Medical plans
• Company paid life and AD&D insurance
• Disability programs
• Retirement and Stock Purchase programs including a 401(k) plan with an employer-paid match
• Flexible work environment
• Friendly, caring, collaborative and inclusive culture