Lead Product Operations Analyst

DocuSign - Chicago, IL

Full-time

Remote - Chicago, IL

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Lead Product Operations Analyst at DocuSign plays a pivotal role in bridging teams across various functions to deliver exceptional products to customers. This position requires a strategic thinker who can efficiently align cross-functional collaborators and develop scalable frameworks that support complex programs with measurable business outcomes. The individual in this role will be instrumental in creating methods for seamless collaboration across organizational lines, ensuring that the product lifecycle is managed effectively. As a creative problem-solver, the Lead Product Operations Analyst will tackle complex challenges and utilize data storytelling to communicate insights and drive decisions. This role involves contributing to business reviews and decision-making forums, providing a neutral perspective based on established scorecards and frameworks. The analyst will also be responsible for delivering impactful presentations that enhance understanding and alignment on objectives among various stakeholders. In addition, the Lead Product Operations Analyst will identify and address complex problems within the organization, leading programs and processes to resolve them. This position requires influencing and advising team members and executive management to ensure successful program completion. The analyst will establish and lead operating processes and tools for effective organizational management, championing quick decision-making and accountability among team members.

Responsibilities

• Develop scalable frameworks to support the product lifecycle, identifying areas for improvement and driving the implementation of best practices.
• Contribute to business reviews and decision-making forums, providing a neutral perspective based on scorecards and frameworks.
• Drive key business and product decisions cross-functionally among senior leadership teams during pivotal moments in the product lifecycle.
• Deliver influential presentations and communications to enhance functional and cross-functional understanding and alignment on objectives.
• Drive written and verbal communications around the product lifecycle and articulate decisions needed to a wide range of partners across functions.
• Identify complex problems across the organization and define/lead programs and processes to solve them.
• Influence and advise team members and executive management to drive programs to completion.
• Establish and lead operating processes and tools for effective organizational management.
• Champion quick decision-making and hold self and team members accountable for reaching goals.

Requirements

• 8+ years minimum related business experience
• Bachelor's degree
• Experience working in management consulting, product management and strategy, analytics, or product operations
• Experience working closely and influencing product, engineering, marketing, and sales teams.

Nice-to-haves

• Bachelors or Masters Degree in Data Analytics or related field
• Experience working with data visualization tools including Tableau
• Business experience related to strategy, operations or analytics
• Ability to influence without authority and tell a story based on data
• A Six Sigma 'Black Belt' and applies this ideology to ongoing business priorities
• Excellent written and verbal communication skills.