Lead Program Manager, Community and Customer Management

National Grid • Melville, NY

424d • $127,000 - $140,000

About The Position

The Lead Program Manager, Community and Customer Management at National Grid plays a crucial role in the Corporate Affairs department, acting as the primary external representative of the company within the region. This position focuses on community engagement, local government relations, and managing the company's reputation while supporting the advancement of the Communications Strategy and Economic Development programming. The role is strategic and collaborative, aimed at fostering strong relationships with stakeholders and ensuring the company's interests are effectively communicated and represented.

Requirements

• Bachelor's Degree in business, marketing, public relations, communications, finance, economics, or political science.
• Minimum of five years of direct experience in public relations.
• Demonstrated success in external affairs and/or lobbying activity.
• Experience interacting with senior executives internally and externally.
• Substantive experience in collaboration and strategic connecting with stakeholders.
• Experience with successful Corporate Giving programs and their governance.
• Strong management skills and excellent communication skills (verbal, digital, written).
• Demonstrable network on Long Island and understanding of local issues and stakeholders.
• Working knowledge of the business community in New York State.
• Knowledge of NYS policies and processes impacting business.
• Experience in crisis or external emergency management.
• Understanding of key external stakeholders in the utilities sector.

Nice To Haves

• Engagement, communications, strategic planning, customer or related fields experience.

Responsibilities

• Lead the two-way relationship between National Grid and the communities served.
• Oversee and strategically drive community relations activities in support of business goals.
• Act as an advocate for community needs and interests to internal departments and leadership.
• Efficiently deploy company resources to achieve strategic goals.
• Collaborate with internal groups to deliver first-class customer service.
• Represent National Grid on organizational boards to enhance relationships and advocate on key issues.
• Inform the company's local community investment plans.

Benefits

• Career advancement opportunities within and across bands.
• Diversity and inclusion culture fostering employee engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Utilities
• Education Level: Bachelor's degree